Shipping Policy
SHIPPING POLICY
This Shipping Policy applies to eligible orders placed through caliivon, which is operated by Ningbo Beilun Dianshangbao Network Technology Co., Ltd.
We aim to provide customers with clear information regarding order processing, available shipping methods, delivery estimates, tracking, fulfillment, and procedures for delayed or missing packages.
BUSINESS INFORMATION
Brand Name:
caliivon
Legal Company Name:
Ningbo Beilun Dianshangbao Network Technology Co., Ltd.
Business Address:
1st Floor-2, Storefront No. 524 Gaofeng Road, Xinqi Subdistrict, Beilun District, Ningbo, Zhejiang Province, China
Customer Support Email:
service@caliivon.com
Business Phone:
+86 574 8680 3309
Ningbo Beilun Dianshangbao Network Technology Co., Ltd., doing business as caliivon, operates this website and provides customer support for orders placed through the Site.
ORDER PROCESSING
After payment has been successfully confirmed, orders are generally reviewed, prepared, and packed within up to 5 business days.
Business days are Monday through Friday and exclude Saturdays, Sundays, and public holidays.
Order-processing time is separate from shipping transit time. Delivery estimates begin only after the order has been dispatched.
During periods of unusually high order volume, promotional campaigns, holidays, inventory adjustments, or other exceptional circumstances, additional processing time may occasionally be required.
SHIPPING OPTIONS
For eligible orders delivered within the United States, the following shipping methods are currently available:
| Shipping Method | Order Value | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Express Shipping | Any eligible order | 1–2 business days after dispatch | $6.99 |
| Free Shipping | $39.00 or more | 3–5 business days after dispatch | Free |
| Standard Shipping | $0.00–$38.99 | 3–5 business days after dispatch | $3.99 |
The shipping methods available for your order, together with the applicable charges, will be displayed during checkout before payment is completed.
The delivery periods listed above are estimated carrier transit times and do not include our order-processing period.
EXPRESS SHIPPING
Eligible customers may select Express Shipping for $6.99.
The estimated transit time for Express Shipping is 1–2 business days after dispatch.
This estimate begins once the package has been shipped and does not include the order-processing period of up to 5 business days.
Express Shipping availability will be shown during checkout.
FREE SHIPPING
Eligible U.S. orders with a qualifying merchandise total of $39.00 or more receive Free Shipping.
Free Shipping generally has an estimated transit time of 3–5 business days after dispatch.
Orders totaling $38.99 or less do not meet the Free Shipping threshold and may use Standard Shipping for the applicable fee.
STANDARD SHIPPING
Standard Shipping is available for eligible U.S. orders with a merchandise total between $0.00 and $38.99.
The Standard Shipping fee is $3.99.
The estimated transit time is 3–5 business days after dispatch.
ESTIMATED DELIVERY TIME
The total time required to receive an order consists of two separate stages:
Order Processing: Up to 5 business days
Express Shipping: 1–2 business days after dispatch
Free Shipping: 3–5 business days after dispatch
Standard Shipping: 3–5 business days after dispatch
These are estimated timeframes rather than guaranteed delivery dates unless specifically stated otherwise.
Delivery may occasionally be affected by circumstances including:
- Carrier delays
- Severe weather
- Public holidays
- High-volume shipping periods
- Transportation disruptions
- Inventory availability
- Incorrect or incomplete shipping information
- Customs or security inspections where applicable
- Other circumstances outside our reasonable control
ORDER FULFILLMENT
Orders may be fulfilled from facilities operated by us or from facilities operated by approved logistics, supply, or fulfillment partners.
The fulfillment location may vary depending on:
- Product availability
- Inventory location
- Product type
- Delivery destination
- Fulfillment capacity
Different orders or products may therefore be dispatched from different facilities.
We do not represent that every order is shipped from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
ORDER TRACKING
Once your order has been dispatched and tracking information becomes available, we will send you a shipping confirmation email containing your tracking number or tracking link.
Tracking information may require some time to become active after the carrier receives the shipment.
You can use the tracking details provided to follow the progress of your delivery.
If your tracking information has not updated for an extended period, please contact:
Please include your order number and tracking number, if available.
DELAYED OR LOST PACKAGES
If your shipment appears significantly delayed or may have been lost in transit, please contact:
Please provide:
- Your order number
- Your full name
- Your delivery address
- Tracking information, where available
Our customer support team will review the available shipment information and, where appropriate, coordinate with the carrier or fulfillment provider to investigate the issue.
The fact that a package has already been transferred to a carrier does not automatically prevent us from reviewing a reasonable shipping or delivery-related claim.
TRACKING SHOWS “DELIVERED” BUT THE PACKAGE IS MISSING
If the carrier marks your package as “Delivered” but you cannot locate it, please first check:
- Around the delivery location
- With other members of your household
- With neighbors where appropriate
- With your building reception, concierge, front desk, or mailroom
- Any secure location where the carrier may have placed the shipment
If the package still cannot be found, please contact:
Please include your order number and available tracking details.
We will review the circumstances and, where appropriate, coordinate with the carrier or fulfillment provider.
A carrier status showing “Delivered” does not automatically prevent you from requesting assistance with a reasonable delivery-related claim.
DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
If your order arrives damaged, defective, incomplete, contains an incorrect item, or is materially different from what you ordered, please contact:
Please provide your order number and, where appropriate, clear photographs or videos showing the issue.
If we determine that the problem resulted from a product defect, fulfillment error, or shipping issue, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, the solution may include:
- Replacement
- Reshipment
- Full refund
- Partial refund
- Approved return
- Another appropriate remedy
SHIPPING ADDRESS CHANGES
If you need to correct or update your delivery address, please contact us as soon as possible at:
Please provide your order number, the original shipping information, and the corrected delivery address.
We will make reasonable efforts to update the address if the order has not yet entered processing, packing, fulfillment, or shipment.
Once fulfillment has started or the order has been dispatched, changing the delivery address may no longer be possible.
Customers are responsible for reviewing their shipping details carefully before completing checkout.
WEEKENDS AND PUBLIC HOLIDAYS
Orders are generally processed on regular business days.
Orders placed during weekends or public holidays may begin processing on the next available business day.
Shipping carriers may also operate on reduced schedules during weekends, public holidays, or peak delivery periods.
180-DAY FREE RETURN POLICY
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility requirements and procedures described in our Return & Refund Policy.
Eligible returns requested within the applicable 180-day period qualify for free return shipping.
Please contact our customer support team before sending any item back so that we can provide the appropriate return instructions and, where necessary, the designated return facility.
For return assistance, contact:
CONTACT US
For questions regarding shipping methods, tracking, delivery delays, missing packages, shipping-address changes, or other delivery-related matters, please contact us using the information below:
Brand Name:
caliivon
Legal Company Name:
Ningbo Beilun Dianshangbao Network Technology Co., Ltd.
Business Address:
1st Floor-2, Storefront No. 524 Gaofeng Road, Xinqi Subdistrict, Beilun District, Ningbo, Zhejiang Province, China
Customer Support Email:
service@caliivon.com
Business Phone:
+86 574 8680 3309
Ningbo Beilun Dianshangbao Network Technology Co., Ltd., doing business as caliivon, operates this website and provides customer support for orders placed through the Site.